What Features Do You Get With Your Sudden Link Phone Service
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Charles of Kingwood, TX Verified Reviewer
Original review: May 30, 2022
Suddenlink is the worst net provider I take ever had the displeasure of being forced to subscribe from. If they did not have a literal monopoly on my area, so that I have NO other alternatives, I would accept disconnected their services. If you lot always have any other options, do NOT get internet from Suddenlink. They had the wrong apartment number for my service, and I called them SIX TIMES to correct the accost. Each time they told me the accost had been corrected in their system--a blatant lie. I warned them that as soon every bit someone moved into the vacant flat we were not in, they would take an outcome when that person tried to connect their service. I was completely right. I woke up to to calls from Suddenlink that there was an issue with service at "my" address.
After spending a lot of time on the telephone with them, again, I have Mayhap gotten my service switched to the right address, merely they are forcing me to wait for a technician to come out since my service was "disconnected." You know, at the place I NEVER LIVED. They have been nada but incompetent and mendacious. It was as well impossible for me to encounter what service package we had from their awful website when I was trying to set up upward my "new" service AT THE Address I HAVE LIVED AT FOR A Month AND HAVE SERVICE AT.
Currently, I cannot even admission my online account for the correct accost and gear up bill pay or anything. It is Even so the wrong address. In brusque, Suddenlink is incompetent, lying, never really addresses their issues, has infrastructure that makes correcting or changing anything on your account a complete nightmare, and overall is a TERRIBLE internet access provider.
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Suddenlink response
Hi Charles, We capeesh y'all taking the time to share what happened. We are hither to aid and would be glad to look over your account. Delight feel free to attain back out to us directly at BrandReviews@alticeusa.com and include her full address or account number
Arte of Healdsburg, CA Verified Reviewer
Original review: May 28, 2022
Worst internet experience e'er!! They conspicuously are advertising to set themselves upward to be bought. However, they do not have the servers to support their customer. If I were a big fish looking at them I would run, because it volition price you a lot of money to make Suddenlink to be barely uniform with the worst satellite system. Again, come to meridian fourth dimension, they suck! Good luck to anyone who buys them!
Suddenlink response
Hello Arte, Thanks for your feedback, I apologize for the poor experience. We would like to accost whatever problems that yous may be experiencing at this time. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info
Nate of Nixa, MO Verified Reviewer
Original review: May thirteen, 2022
Damn monopoly. I'thou begging to go off SuddenLink. They take always been a terrible company to deal with, they proceed to be a terrible company and at present they're rebranding because they're running from their horrendous reputation. Information technology is unfortunate that this visitor outbid so many other providers and they are the just high speed net Option in many areas including ours. Let me try to list the unending issues with them.
1) They are unable to actually testify a true 1GB speed, as 400-500 Gbps is the fastest I have gotten with high speed models.
ii) Customer service is outsourced. They lie, hang up, and otherwise don't want to actually help. I've been told multiple times the "system is updating and nosotros can't assist you. Remember in a few hours." When I confront this lie, they hang up. Remember get another outsourced employee who will expect up the outage, and tell you they at present have no idea when internet will come back.
iii) Outages, outages, outages. This is the worse infrastructure I've e'er used. There are daily outages, they throttle your speed and they tamper your usage. They never know when the outage will return, and when yous call, the automated system works incredibly hard to avoid getting you to an amanuensis.
This company is the worst! If you have any other choice for loftier speed, apply it. You do not want SuddenLink. Unfortunately, I'm stuck and these ** know this and turn down to provide better service.
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Suddenlink response
Hey Nate, We are here to help and would be glad to farther accost the cyberspace consequence you are experiencing. If you lot are notwithstanding seeking assistance with your connection, please don't hesitate to reach back out to us directly at BrandReviews@alticeusa.com and include your full accost or business relationship number so we could have a closer await from our finish. Thanks!
Lee of Wolfforth, TX Verified Reviewer
Original review: May 13, 2022
I tried to get Suddenlink Altice purchased & installed in my abode. I had called sales...outsourced somewhere in Latin America. Had a sales rep that promised me the moon. More channels, bigger better faster than I had before at a cheaper price... Boosted DVR's at no charge. A booster for my Net. 1GB speed instead of 400 mbp's. Promised me that install was going to exist the next mean solar day, so I took off of work to be here. NO INSTALLER SHOWED. Then I become to my east-post & the install is schedule for the post-obit twenty-four hours so I have another day off of work. Installer shows up & installs 2 of the iii tv DVR's. Cannot figure out the 3rd one so he says he is coming dorsum later. NEVER SHOWS UP AGAIN! I phone call Suddenlink when I realize that there is an effect with the cablevision packet I have... Not Merely DO I NOT Accept MORE CHANNELS than I was promised. I ACTUALLY HAVE LESS...She gave me basic cable which I practise NOT Spotter!
I have been on the phone with Suddenlink for OVER 8 hours today to try to get information technology stock-still. Passed from person to person, got asunder one time after talking to several people & being passed around. I cannot tell you how ABSOLUTELY FRUSTRATED I AM with the ABYSMAL service I have received. This visitor has to be the worst at everything! They are dishonest in sales. Their customer service is atrocious. I HONESTLY DO NOT understand how they are nonetheless in concern! If they did not accept exclusives in areas. They surely could Non BE! If you can discover Whatsoever OTHER Cable PROVIDER IN YOUR Area...My friendly advice is take it! If Suddenlink is your but choice consider the sometime fashioned rabbit ears for reception, or become without!
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Suddenlink response
Hey Lee, Thanks for your feedback. I apologize for the poor experience, please don't hesitate to reach dorsum out to us directly at BrandReviews@alticeusa.com and include your full accost or account number so nosotros could take a closer wait from our terminate. Thanks!
Ramiro of Greenville, NC Verified Reviewer
Original review: May half dozen, 2022
I was with Suddenlink for almost 6 years. When I decided to switch company, Suddenlink charge me for a modem that they never gave to me. I bought my ain modem from Best Purchase and I still have the receipt. Plus, if they would of provided a modem they would exist charging me rent for the modem which they never did. Now they nevertheless want me to pay over $100 for some they never gave me. Big scam and I would simply stay away from them.
Suddenlink response
Hi Ramiro, We are hither to help and would exist glad to further accost the equipment charges for you. Feel gratuitous to message u.s.a. dorsum direct at BrandReviews@alticeusa.com and include your total address or business relationship number if you were yet seeking assist.
Eric of New Bern, NC Verified Reviewer
Original review: Apr xxx, 2022
Was not looking forrard to having their service due to the many negative reviews. Permit me add my voice here. Suddenlink (now Optimum) is unreliable. I ordered 1GB internet and while it is fast, information technology's dropped constantly to the indicate where browsing the internet is not enjoyable anymore. Youtube videos do not load, pages time out, etc. They don't know how to handle the load. It seems like they throttle which should exist illegal, BTW, since I'grand paying over 200 a calendar month on cable and internet. I have no choice but to use them considering I work from home and have no other high speed provider. Since they are clueless (they would take figured information technology out by now), I'g patiently waiting for another supplier who I will be throwing my money at. Poor Optimum for buying Suddenlink. Nosotros have fiber optic beingness laid out in my city as nosotros speak so they volition be losing most of their subscribers when it's finished. No matter if Optimum fixes things, I am moving to the new cobweb optic provider.
Suddenlink response
Hey Eric, We are here to help and would exist glad to help y'all with your connection. Delight message u.s.a. back at BrandReviews@alticeusa.com and include your full address or account number so nosotros could take a closer look at what might exist causing your issues.
ty of Royse City, TX Verified Reviewer
Original review: April 26, 2022
Suddenlink came in and installed lines in our community. We were excited to switch to a higher speed internet. They came in and had bug running their service to our home, after months of rescheduling and having different people come out and exercise nothing we had to motion on and cancel. We never received equipment, or any type of service yet they want to bill united states of america $300. Absolutely ridiculous, it has been 2 years!! Every time they sell the debt to a new drove company, nosotros accept to call Suddenlink on iii-style with the collection company in line. Expect an entire day wasted because the wait time are over an hour and when you finally connect with someone they are not able to assist. Worst company, worst client service, if you accept options.... RUN! And practice not look dorsum. Relieve yourself the headache and years of frustration.
Suddenlink response
Hullo Ty, Thanks for commenting. We are here to help and would be glad to take a closer look at this. Please message us back direct at BrandReviews@alticeusa.com and include your full address or account number.
Paul of Fort Mohave, AZ Verified Reviewer
Original review: April 22, 2022
I've been a Suddenlink customer for over five years. Over this time my cost for internet hasn't inverse much, now paying $87.x for 400mbs. My service has been pretty skilful no complaints there. I received a notice that they were changing their proper name to Optimum and so thought I'd come across if annihilation else had modify. I went to their chat session and was wondering about their new pricing. And am proud to say I got the same double talk and inconsistencies I've had in the past. They offer an advertised programme of 300mbs for $29.99. I was told afterward all the add-ons would be over $76. And so no sudden link hasn't changed only their name same suddenlink in a different bundle. Was told to telephone call them. I asked if that was amend. Last time for me was on hold for 4hrs. She shut the conversation down... Only beware of the hidden costs. Mine are $34.89 for internet + $30 for 400mbs + modem $10 + $6.99 ins. Tricky, tricky.
Suddenlink response
Hi Paul, Thanks for taking the time to comment. I want to let you know that nosotros are hither to help and would exist glad to further accost any billing problems or account questions you may notwithstanding have. Please don't hesitate to reach back out to u.s. direct at BrandReviews@alticeusa.com and include your total address or account number.
Dino of Lake Charles, LA Verified Reviewer
Original review: Apr 21, 2022
I recently had a $thirty increase in my bill for no reason they could explicate. After wasting 30 min on telephone I was told by Jesse he would lower neb the following calendar month but had to pay increase for current month. Knowing how Suddenlink continues to Prevarication to customers I called to follow up and no record of the conversation then told past new rep she would have supervisor listen to previous call and at that time they would honor what Jesse promised me. LIARS!!! I got a phone call from Suddenlink proverb they listened to the phone call & reprimanded Jesse but would NOT award what he promised me. They DO NOT honour loyalty or their word Ever!!!!
Suddenlink response
Hey Dino, Thank you for your feedback. Delight accept my apology for the poor service yous received from our company. Information technology is our goal at Optimum to provide our customers with boggling customer service in each and every contact with our organization Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account information.
Sunitha of Frisco, TX Verified Reviewer
Original review: Apr 18, 2022
My television channels were all incorrect. Timing were messed upwardly and the technicians could not fix any issues and but was charged just to come up out to look at the result. Had really horrible client service and billing department started charging huge amounts that was all in errors. But cannot get answers to any of the issues I had. Finally decided to cancel and they are giving me hard fourth dimension by putting me through several departments and none did cancel as per my request. At this point I'm very disappointed with the company. I wonder how long they tin can keep surviving with this kind of service!!
Suddenlink response
Hello Sunitha, Thanks for your feedback. I repent for the poor feel, please reach out to united states of america at BrandReviews@AlticeUSA.com and provide your business relationship info and nosotros can expect at the nib for yous.
What Features Do You Get With Your Sudden Link Phone Service,
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